Refund Policy

Returns Policy on items purchased

If you are not 100% satisfied with your purchase, you can either return the item(s) via courier or in person to our OUTA Head Office in Boskruin, within 21 calendar days of receipt.

Kindly note the following:

  • The actual product needs to be received by OUTA in original condition
  • The item needs to be received by OUTA within 3 weeks (21 calendar days)
  • If the product's outer packaging is unsealed, we may charge you a 15% handling fee.
  • Please include your order number or dispatch note inside the returned parcel

Please ensure that you package the item securely to protect it against getting damaged in transit (on its way back to OUTA). cannot accept responsibility for damage occurring before it is delivered to or OUTA’s Boskruin Head Office.

At the time we receive the return we shall automatically credit the amount to you and will send you an email to let you know we've processed your return.